I'm here at work - minding the restaurant & reception. There is this guy in there, who is such a bloody dementor - it's nearly making me cry. He is so rude and arrogant when he speaks to me, yet chatting as nice as pie to another guest in the restaurant. ARGH.
Sir, I am sorry your steak was over cooked, I did offer to replace it or get you a complimentary drink, but you refused. I'm sorry you think the menu is over priced and the selection shit. I have not forced you through the doors, and I see you have a company credit card, so you could have gone to any of the local pubs and found something more to your tastes. There isn't much more I can do. I am sorry you think that waitresses are not worth a few seconds of your day, but that is no reason to mumble your responses and scowl at me. I am a human, just like you. I am an intelligent human, who, yes, should be concentrating her efforts else where, but unfortuantley for the time being is stuck behind a desk & bar looking after you. The very least you can do is help make the process a plesant one for both of us.